LOKEE BILLING, SUBSCRIPTION AND REFUND POLICY

Effective date: 12 October 2026 (12.10.2026)
Legal URL: https://lokee.app/billing

1. Seller and support

The seller is IsnTech Paweł Arent, NIP PL7123459159, ul. Pana Wołodyjowskiego 3/81, 20-627 Lublin, Poland. Billing support: support@lokee.app. Legal notices: legal@lokee.app.

2. Current plans and prices

There is no per-seat pricing and no free trial.

Prices may be changed for future billing periods as described in section 6. Taxes, VAT, exchange rates, bank/card fees and app-store or payment-provider fees may affect the final amount shown at checkout. Final checkout information prevails over marketing descriptions.

3. Payment provider and invoices

Payments are handled through Stripe. Stripe may process card data, payment authorisation, subscription status, invoices and payment events. The seller may additionally prepare Polish/VAT invoice records where Stripe-generated invoices do not show the seller’s tax ID or other required tax details.

4. AI credits and coupons

AI credits are digital credits for managed AI usage. Credits come from three sources:

• Included credits: each paid month of Sync or Pro adds the plan’s included credits to the account. With yearly billing, the credits for all 12 months are granted at once when the yearly payment succeeds.
• Purchased credits: credit packs bought separately.
• Promotional credits: credits from coupons, beta offers or campaigns.

Included and purchased credits accumulate and do not expire, including after a downgrade or cancellation. Promotional credits may expire or have other limits as stated in the promotion. In a shared cloud vault, AI used by a collaborator is charged to the vault owner’s balance. Credits may be consumed when a request is processed, even if the user later rejects the result.

If an invoice is refunded or charged back, the credits granted with it are reversed to the extent they have not been spent. Credits are not convertible to cash and are not refundable, unless mandatory law requires otherwise. Remaining credits are lost when the account is deleted.

Coupons, beta offers, promotional credits and AI-credit campaigns may be issued and may have expiry dates, usage limits or plan restrictions.

5. Billing intervals and automatic renewal

Sync and Pro can be paid monthly or yearly. Paid subscriptions renew automatically at the end of each billing period until cancelled: monthly subscriptions every month, yearly subscriptions every year. For yearly subscriptions we send a reminder email about 7 days before each renewal.

Users can cancel at any time from the account page where available or by contacting support@lokee.app. Cancellation takes effect at the end of the paid period (month or year), and the plan stays active until then. Cancelling a monthly subscription does not refund the current month unless mandatory consumer law, the checkout terms or a separate written decision requires otherwise. Refunds for yearly subscriptions are described in section 9.

6. Plan changes and price changes

Upgrades take effect immediately. This applies to moving from Sync to Pro and from monthly to yearly billing. The upgrade is charged at once, prorated for the unused part of the current billing period, and the credits included with the new plan are granted with that payment.

Downgrades take effect at the end of the current billing period. This applies to moving from Pro to Sync, from a paid plan to Free and from yearly to monthly billing. Until then the current plan stays active.

If we change the price or the contents of a plan for existing subscribers, we will notify them by email at least 30 days in advance. The change applies from the first renewal after the notice period. Subscribers who do not agree may cancel before the change applies.

7. Storage, plan limits and downgrades

Cloud storage is measured as the total size of the cloud vaults a user owns, including their content and files; restore points are not counted. The account page shows how much of the limit is used. An upload that would exceed the plan’s storage limit is refused. Local desktop vaults have no storage limit on any plan.

Pro’s 50 GB of storage is offered under fair use: it is meant for the user’s own writing and worldbuilding material, not for general file hosting or distribution. In case of abuse we may contact the user and then restrict new uploads, as described in the Acceptable Use and Sensitive Data Policy.

Restore points are kept per cloud vault according to the owner’s plan: the newest 5 on Free, the newest 20 on Sync and up to 10 GB per vault on Pro. Older restore points are removed automatically.

Downgrades and cancellations never delete existing content because the account is over a limit. While the account is over the limits of its plan, new cloud vaults, new invitations and new uploads are blocked until it fits the plan again. Existing vaults stay available and existing collaborators keep their access.

8. Consumer withdrawal rights

Consumers may have a 14-day right to withdraw from a distance contract. For digital services or digital content, this right may be affected where the consumer expressly requests immediate performance and acknowledges the loss of withdrawal rights where applicable under law.

Withdrawal and refund eligibility depends on the checkout flow, legal status of the user, whether service performance began and mandatory consumer rules. The withdrawal form is available as a separate document.

9. Refunds

Refund requests should be sent to support@lokee.app. We may request account, payment and invoice details needed to identify the transaction. Refunds, where granted, are usually returned through the original payment method.

Yearly subscriptions: on request made within 14 days of a yearly charge, whether the first payment or a renewal, we refund that payment in full if fewer than half of the AI credits included with it have been used. The credits granted with the refunded payment are then reversed and the plan ends.

Otherwise we do not refund: used AI credits, the current or completed billing periods after cancellation, loss caused by user-side local data deletion, breach of the Terms, or use outside the intended product purpose. Mandatory consumer rights remain unaffected.

10. Complaints

Billing complaints are handled within 14 days where reasonably possible. If additional information is needed, we may ask the user to supplement the complaint.